Last Updated: December 10, 2024
This Privacy Statement applies to all websites (e.g., www.chimehealth.ai) owned and operated by CHIME Health AI Inc (henceforth, “CHIME Health AI”), and also www.musicaluniverse.io, and any other websites, pages, features, or content we own or operate, and to your use of the CHIME Health AI web or mobile app and any related Services.
To keep things simple, we use the same terms here as in our Terms of Service. We’ll let you know in this Privacy Statement if we have a new or different definition for a term. You should read our entire Privacy Statement.
We try not to speak in legalese, but there are some useful definitions we use to describe data we collect in providing the Services to you.
When we say Personal Information, we use this as a general term to refer to the different data categories we describe in this section that personally identify you. Your Personal Information can be either:
Individual-level Information: information about a single individual, such as their genotypes, diseases or other traits or characteristics.
De-identified Information: information that has been stripped of identifying data such that an individual cannot reasonably be identified.
Registration Information: information you provide during account registration or when purchasing the Services, such as a name, user ID, password, date of birth, billing address, shipping address, payment information (e.g., credit card), account authentication information, or contact information (e.g., email, phone number).
Self-Reported Information: information you provide to CHIME Health AI regarding your disease conditions, health-related information, traits, ethnicity, family history, or anything else you provide to us within our Service(s).
User Content: information, data, text, software, music, audio, photographs, graphics, video, messages, or other materials, other than Self-Reported Information, generated by users of CHIME Health AI Services and transmitted, whether publicly or privately, to or through CHIME Health AI. For example, User Content includes comments posted on our Blog or messages you send through our Services.
Web-Behavior Information: information on how you use our Services or about the way your devices use our Services is collected through log files, cookies, web beacons, and similar technologies (e.g., device information, device identifiers, IP address, browser type, domains, page views).
Aggregate Information is not Personal Information because Aggregate Information does not contain information about a specific individual. Aggregate Information is information about a group of people where names and contact information are stripped and the remaining data is combined with that of other individuals and is analyzed or evaluated as a whole, such that no specific individual may be reasonably identified.
You: We collect information you provide to us when you request or purchase Services or information from us, register with us (including when you link your account on a third-party site or platform with your CHIME Health AI account, such as via Google or Apple), participate in forums or other activities on our sites, features, and applications, respond to surveys, visit our physical properties, call our support line, or otherwise interact with us using one or more devices. You may provide information in a variety of ways, including by typing or using voice commands.
Service Providers: We may collect information through service providers who use a variety of technologies and tools, such as cookies, analytics tools, software development kits, application program interfaces, web beacons, pixels, and tags when you visit, use or interact with our Services. For more detail on how we collect and use Web-Behavior Information, please see our Cookie Policy.
Other Third Parties: We may receive information about you from other users, individuals, our corporate affiliates, or other third parties. For example, if someone gifts you a testing kit or Subscription, invites you to view their CHIME Health AI Report, or otherwise refers you to CHIME Health AI, we may collect information about you.
Now that we’ve covered the types of information we collect and how we collect it, let’s review how we may use it.
CHIME Health AI has an opt-in research program, meaning that for eligible customers, taking part in CHIME Health AI Research is completely voluntary. Refer to the Main Research Consent for information to help you make an informed choice about participating. Here are key points about CHIME Health AI Research, how Research uses personal information, and other ways we safeguard your privacy.
Before explaining how Research uses Personal Information, let’s cover a few basics:
The purpose of CHIME Health AI Research is to make new discoveries about music and wellbeing. “CHIME Health AI Research” means research activities performed by CHIME Health AI, either independently or jointly with third parties, and overseen by an independent ethics review board (also called an Institutional Review Board or “IRB”). CHIME Health AI Research may be sponsored by, conducted on behalf of, or in collaboration with third parties, including non-profit foundations, academic institutions or pharmaceutical companies. For more information on our academic collaborations, see our Research page.
If you are eligible to participate in Research, you choose whether to participate or not, and you can change your mind any time. Clients and/or customers never need to participate in Research to use CHIME Health AI. Nothing changes about your core CHIME Health AI experience if you do not participate in Research. We do not use your information for Research unless you choose to specifically participate in Research.
CHIME Health AI Research analyses are conducted with information that has been stripped of your identifying Registration Information.
If you choose to consent to the Main Research Consent…
We appreciate the level of trust you put into us. Here’s how we do, and do not share your information.
Service providers: Our service providers help us provide our Services and act on our behalf to get things done. We implement procedures and maintain contractual terms with each service provider to protect the confidentiality and security of your Personal Information. For example, some of the things we use service providers to help us with include: customer care support; cloud storage, IT, and security; marketing and analytics; and more.
Your sharing choices: You may direct us to share your Personal Information with friends, family members, doctors or other healthcare professionals, and/or any other individuals or entities who may or may not be using our Services, including through third party services such as social networks and third-party apps that connect to our Services. If you share your Personal Information with a third party, they may use your Personal Information differently than we do under this Privacy Statement. Please make such choices carefully and review the privacy policies of all other third parties involved.
Commonly owned entities, affiliates and change of ownership: If we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your Personal Information may be accessed, sold or transferred as part of that transaction and this Privacy Statement will apply to your Personal Information as transferred to the new entity. We may also disclose Personal Information about you to our corporate affiliates to help operate our services and our affiliates’ services.
Third parties related to law, harm, and the public interest: We can’t say it enough – CHIME Health AI will not provide information to law enforcement or regulatory authorities unless required by law to comply with a valid court order, subpoena, or search warrant for Personal Information. We require all law enforcement inquiries to follow a valid legal process, such as a court order or search warrant, and are prepared to exhaust available legal remedies to protect customer privacy. If we are compelled to disclose your Personal Information to law enforcement or regulatory authorities, we will try our best to provide you with prior notice, unless we are prohibited from doing so under the law.
CHIME Health AI will preserve and disclose any and all information if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that CHIME Health AI may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce the CHIME Health AI Terms of Service and other policies; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of CHIME Health AI, its employees, officers, directors, contractors or other personnel, its users, and the public. Nothing in this Privacy Statement is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your Personal Information.
You can rest assured, we will not voluntarily share your Personal Information with:
It’s your data, and we make it easy to make decisions and choices about it.
Opt-out: I don’t want to participate in CHIME Health AI Research. If you experience difficulties changing your consent status, contact us at support@chimehealth.ai. You can change your mind any time about your participation, however any Research involving your data that has already been performed or published prior to your withdrawal from CHIME Health AI Research will not be reversed, undone, or withdrawn.
Opt-in: Yes, I’d like to participate in CHIME Health AI Research.
You can also:
Access & Download: You can access your Personal Information processed by CHIME Health AI. Please note, if you lose access to your CHIME Health AI Account, we may require that you submit additional information to verify your identity before providing access or otherwise releasing information to you.
Correct Information: You can correct your Registration Information and modify Self-Reported Information entered into surveys.
Delete your Account: You can delete your CHIME Health AI account within your Account Settings at any time. Upon account deletion, we will automatically opt you out of Research and discard your testing results.
Keep in mind this process cannot be cancelled, undone, withdrawn, or reversed.
We implement physical, technical, and administrative measures aimed at preventing unauthorized access to or disclosure of your Personal Information. Our team regularly reviews and improves our security practices to help ensure the integrity of our systems and your Personal Information.
Please recognize that protecting your Personal Information is also your responsibility. Be mindful of keeping your password and other authentication information safe from third parties, and immediately notify CHIME Health AI of any unauthorized use of your login credentials. Your password is not visible to CHIME Health AI staff, and we encourage you not to share your password with CHIME Health AI or any third parties. CHIME Health AI cannot secure Personal Information that you release on your own or that you request us to release.
Our Services may contain third party content, integrations or links to third party websites operated by organizations not affiliated with CHIME Health AI. Through these integrations, you may be providing information to the third party as well as to CHIME Health AI. Since we can only control our own Services, we are not responsible for how those third parties collect or use your information so please review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our Services.
You may have specific privacy rights in your state or region. For example, in the United States, residents of California and other states have specific privacy rights, as well as CHIME Health AI residents of the European Economic Area (EEA), the UK, Switzerland and other jurisdictions.
CHIME Health AI will also retain limited information related to your account and data deletion request, including but not limited to, your email address, account deletion request identifier, communications related to inquiries or complaints and legal agreements for a limited period of time as required by law, contractual obligations, and/or as necessary for the establishment, exercise or defense of legal claims and for audit and compliance purposes.
We may make changes to this Privacy Statement from time to time. We’ll let you know about those changes here or by reaching out to you via email or some other contact method, such as through in-app notification, or on another website page or feature.
If you have questions about this Privacy Statement, or have a complaint or inquiry, please email CHIME Health AI’s Privacy Administrator at support@chimehealth.ai.
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